
How to get tech support for your new electronic devices
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1. Restart your laptop: Sometimes a simple restart can fix temporary issues. Restart your laptop and check if the mouse cursor starts working again. 2. Check the touchpad settings: Press the
WINDOWS KEY + I to open the SETTINGS menu. Select DEVICES and then choose TOUCHPAD. Make sure the touchpad is enabled. You can also adjust other settings here to see if it resolves the
issue. 3. Update or reinstall the touchpad driver: Right-click on the START button and select DEVICE MANAGER. Locate the MICE AND OTHER POINTING DEVICES category. Right-click on the touch
pad device and choose UPDATE DRIVER or UNINSTALL DEVICE. Then reinstall the driver. 4. Check for Windows updates: Ensure your Windows operating system is up to date. Go to SETTINGS | UPDATE
& SECURITY | WINDOWS UPDATE and check for updates. If you’re a visual learner, go to YouTube and search for your problem by keyword to watch someone who successfully fixed their tech
before you attempt to fix yours. CALL A TECH HELP HOTLINE According to Asurion, the company behind the UBreakIFix chain of repair stores across the country, more than 70 percent of
people say they’ve spent time helping a family member assemble or troubleshoot their tech gifts. You can get to the Asurion Tech Help Hotline by visiting the website or calling 877-320-2237
to ask about your problem, such as spotty Wi-Fi or a smart speaker that’s not listening to you properly. Other national in-home or online tech support services include Bash, HelloTech and
iYogi. DROP IT OFF OR FIND IN-HOME SERVICES If you don’t have the time or patience for online or phone help, you can drop off your tech at an electronics store or service center for an
expert to handle. The drawback: You won’t have instant gratification, and you’ll have to pick up your device once it’s fixed. But it’s not a bad option for getting your tech serviced.
Depending on the task, such as recovering corrupted files from a hard drive or replacing a broken iPad screen, the service could be expensive. So ask for a quote first and comparison shop
before committing to one place. Some major retailers and local small businesses offer in-home help, too. Get a quote upfront and read reviews about the service from past customers. If you
have an Apple product, you can go to one of the nearly 275 Apple Stores nationwide. Samsung has five Samsung Experience Stores to support its phones, tablets and watches, and
accessories. Best Buy markets its Geek Squad support services and offers a My Best Buy Total subscription, formerly Best Buy Totaltech, for $179 a year. The subscription comes with 24/7
support for all your tech and appliances, and product protection coverage, including AppleCare+, along with other benefits. Alternatively, purchasing an extended warranty or service contract
on appliances or electronics — with the exception of a new car — isn’t recommended, according to the nonprofit Consumer Reports. The median cost is about the same as the cost of a single
repair. _This story, originally published December 20, 2021, has been updated to reflect new troubleshooting services, including AI options._