
Disney is updating its disability access service (das): what you need to know
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If you or someone you’re traveling with has a disability, there are a few changes happening at Disney parks you may want to know. Disney is updating its Disability Access Service (DAS)
program on May 20 at Walt Disney World Resort in Orlando, Florida, and June 18 at Disneyland Resort in Anaheim, California. DAS provides special accommodations for people with developmental
disorders, such as autism, who are unable to wait in long lines for rides. Visitors approved for DAS essentially skip waiting in the physical line and can explore other attractions at the
park before returning to the ride at their designated time. A Disney spokesperson says DAS has become the most requested accommodation in its theme parks with usage tripling in the past five
years. The steep rise in people using the service prompted executives to look at the policy and make changes to avoid misuse of the program. Previously, customers could request the
service in person at the park or online through a videoconference. Now, Disney says people must apply through videoconference — either two to 30 days before their visit, or by meeting on the
day of their visit with a Disney staff member. The staff member will then set up a videoconference on a computer tablet outside the entrance. During video chats, the person applying for DAS
will meet with a trained Disney employee with the assistance of health professionals from an outside group, Inspire Health Alliance. In addition to DAS, Disney will continue to offer
other services for people with other disabilities, including mobility problems, deafness and hearing loss, and blindness and low vision. Guests with disabilities including mobility problems
can find accessible services at Disney parks. Credit: Jeff Gritchen/Getty Images More than 1 in 10 travelers 50 and older require accommodations for a disability, according to the AARP 2024
Travel Trends report. If you think you qualify for DAS, apply early, says Becky Gandillon, coauthor of _The Unofficial Guide to Walt Disney World 2025_. “Absolutely set up a call before you
go to the park.” She anticipates those applying at the park will find long lines waiting for a videoconference to get approval. Park experts say the DAS policy change is long overdue
because it had been abused. “Things had to change,” says Len Testa, owner of Touring Plans and coauthor with Gandillon of the _Unofficial_ guide. He says he was recently visiting the park
with family and overheard two parents talking about how to get access for their children even though they didn’t qualify. “When guests are telling guests how to game the system, the system
is broken.” Other theme parks offer similar programs tailored to people with disabilities. For example, before visiting the parks, Six Flags and Universal Studios require guests to register
online for their special accommodations, Individual Accessibility Cards (IAC). Check park websites for details as they may vary per location. At Sea World, the Ride Accessibility Program
(RAP) offers guests accommodations such as alternative entrances and options for guests who are unable to wait in lines.