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ONE OVO CUSTOMER WROTE INTO THE GUARDIAN NEWSPAPER, TO EXPLAIN TO THE NATIONAL PUBLICATION OVER THE ORDEAL THEY HAVE ENDURED AT THE HANDS OF THE ENERGY GIANT. 07:56, 03 Jun 2025 A warning

has been issued to OVO customers who have gas meters in the wake of meters DISAPPEARING. One OVO customer wrote into the Guardian newspaper, to explain to the national publication over the

ordeal they have endured at the hands of the energy giant. The customer wrote: "Ovo switched customers’ accounts to a new system, whereupon my gas account disappeared from my bills.

"Eventually, it was discovered that my gas meter is not registered at this property, and never has been. I have lived here for 15 years and have been paying gas bills all that time. A

letter from the network operator said I’d have to pay any shortfall accumulated, which terrifies me." READ MORE UK FACES 'SPANISH SCORCHER' HEATWAVE WITH 31C AS EXACT DATE IT

STARTS ANNOUNCED The letter went on, adding: "I am a dyslexic single parent and find managing the household finances challenging. Six months later, it’s still unresolved and I’m only

being billed for electricity so the gas debt is mounting. Now Ovo says it might not be able to take me back as a gas customer. "I just want the gas meter registered, to be paying for

that account, and not worrying about unexpected bills for thousands of pounds." Article continues below OVO has subsequently reinstated the meter after the newspaper got involved, with

£100 compensation paid out to boot. One reader replied: "We had a similar experience when EDF introduced their new system (appropriately called Kraken) this time last year. "We

lost historical data, had credits and debits bouncing in and out of the account and repeatedly had messages that our meter wasn’t set to half-hourly readings (it was, of course, and we had

no reason to change the settings). Article continues below "When they eventually merged our separate electricity and gas accounts to resolve this, they also cancelled the gas direct

debit. "This led to two payments being missed and a £350 black hole in our balance. For the most part their customer care line was useless (I could hear cheering in the background on

one call, and a child and a TV on another). "After much aggravation I managed to escalate the situation and eventually agreed to compensation that effectively halved the balance. It

seems customers are now being used to stress test new IT…"