
Firms lack english language skills
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RESEARCH AT 120 TOP FRENCH COMPANIES REVEALS MANY SENIOR EXECUTIVES HAVE DIFFICULTY COMMUNICATING IN FOREIGN LANGUAGE MANY of France's biggest companies are not doing enough to equip
their staff with English-language skills, according to new research. The study, published in _Les Echos_, found executives in 120 top French firms have an adequate understanding of the
English language but lack the practice and vocabulary to communicate fully. The research by language school GoFluent was carried out over the phone using a random sample of senior employees
from each company. Researchers phoned a senior employee in each of the finance, communication, human resources and sales departments, posing as a shareholder, journalist, job applicant or
potential business partner. They were asked a series of work-related questions in English and given marks out of ten for their comprehension, accent, vocabulary and grammar. Some companies
directed the callers to their German or Italian subsidiaries. Others pretended there was a fault on the line, or quickly read out an email address before hanging up. Overall, the employees
called had a good grasp of English grammar but their ability to communicate remained limited. The average score across all 120 firms was 6.7 out of ten. Among the best performers were market
research firm Téléperformance and the Crédit Agricole bank. The firms with the most trouble dealing with English-speakers on the phone included Aéroports de Paris and global advertising
agency Havas.