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Research and analysis PUBLIC ATTITUDES TO THE USE OF AI IN DFT CONSULTATIONS AND CORRESPONDENCE Explores public perceptions of the use of artificial intelligence to analyse consultation

responses and support the drafting of external correspondence responses. Get emails about this page APPLIES TO ENGLAND, SCOTLAND AND WALES DOCUMENTS USING AI IN CONSULTATIONS AND

CORRESPONDENCE PDF, 979 KB, 40 pages This file may not be suitable for users of assistive technology. Request an accessible format. If you use assistive technology (such as a screen reader)

and need a version of this document in a more accessible format, please email [email protected]. Please tell us what format you need. It will help us if you say what assistive

technology you use. USING AI IN CONSULTATIONS AND CORRESPONDENCE: WORKSHOP AND INTERVIEW GUIDES PDF, 584 KB, 52 pages This file may not be suitable for users of assistive technology. Request

an accessible format. If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email [email protected]. Please

tell us what format you need. It will help us if you say what assistive technology you use. DETAILS As part of its wider artificial intelligence (AI) programme, the Department for Transport

(DfT) is exploring how AI and machine learning (ML) can improve efficiency and quality across its work. We’ve conducted research to understand public perception of the technology, how to

allay concerns and how best to communicate the benefits that DfT will gain from using AI. The research focused on 2 specific use cases: * analysing consultation responses * supporting the

drafting of external correspondence responses DfT commissioned Thinks Insight & Strategy to conduct deliberative research exploring attitudes to DfT applying these use cases through: * 3

workshops (attended by a total of 71 members of the public in England, Scotland and Wales), which captured views about AI at the start and then again after participants were given

information on the 2 use cases * 10 interviews with members of the public who have engaged with UK government consultations or sent correspondence in the past 2 years * 9 interviews with DfT

stakeholders, such as National Highways, Transport Focus and Transport for the North UPDATES TO THIS PAGE Published 24 November 2023 SIGN UP FOR EMAILS OR PRINT THIS PAGE Get emails about

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