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BRITISH EMBASSY ROME * English * Italiano CONTENTS * Complaints, feedback and suggestions on consular services * Customer research * Passports * Visas COMPLAINTS PROCEDURE The Foreign,

Commowealth & Development Office is committed to providing a high-quality service to everyone we deal with. We welcome your views on the services that the Embassy provides, as they will

help us to identify what we do well and what we could do better COMPLAINTS, FEEDBACK AND SUGGESTIONS ON CONSULAR SERVICES If you have any complaints, feedback or suggestions about the

consular service provided, please send details of your complaint using our online feedback form, or in writing to: Customer Interaction Team Consular Directorate Room WH4.36 Foreign,

Commonwealth & Development Office King Charles Street London SW1A 2AH CUSTOMER RESEARCH We also work with partner research agencies to conduct customer satisfaction research on our

services. If you have sought consular assistance overseas and have provided your contact details to us, we may ask you to take part in our customer satisfaction research. Find out more about

our feedback programme and research. WE ARE NOT ABLE TO RESPOND TO ANY QUERIES OR COMPLAINTS ABOUT UK VISAS OR BRITISH PASSPORTS. PASSPORTS If your complaint is about British passports

contact HM Passport Office VISAS If your complaint is about UK visas contact UK Visas and Immigration Or if you have a query, question or feedback on visas from Italy please visit the UK

visas website