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BRITISH EMBASSY SEOUL CONTENTS * Complaints, feedback and suggestions on consular services * Customer research * Passports * Visas COMPLAINTS PROCEDURE The Foreign, Commonwealth &

Development Office is committed to providing a high-quality service to everyone we deal with. We welcome your views on the services that the Embassy provides, as they will help us to

identify what we do well and what we could do better. COMPLAINTS, FEEDBACK AND SUGGESTIONS ON CONSULAR SERVICES If you have any complaints, feedback or suggestions about the consular service

provided, please send details of your complaint using our online feedback form, or in writing to: Customer Interaction Team Consular Directorate Room WH4.36 Foreign, Commonwealth &

Development Office King Charles Street London SW1A 2AH We aim to respond to complaints relating to consular services within 20 working days. Find out more about our complaints procedure.

CUSTOMER RESEARCH We also work with partner research agencies to conduct customer satisfaction research on our services. If you have sought consular assistance overseas and have provided

your contact details to us, we may ask you to take part in our customer satisfaction research. Find out more about our feedback programme and research. WE ARE NOT ABLE TO RESPOND TO ANY

QUERIES OR COMPLAINTS ABOUT UK VISAS OR BRITISH PASSPORTS. PASSPORTS If your complaint is about British passports, contact HM Passport Office. VISAS If your complaint is about UK visas,

contact UK Visas and Immigration. Or if you have a query or feedback on UK visa services provided in South Korea, please visit the UK visas website.