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A PERSON CONTACTED THE BANK FRUSTRATED TO HAVE RECEIVED THE LETTER NICHOLAS DAWSON 05:00, 24 May 2025 Halifax has addressed concerns about receiving misdirected letters. The bank has

explained that sometimes it is legally required to send out certain correspondence. A person took to social media to express their frustration at Halifax after receiving mail not intended

for them. They said: "No wonder scammers get our details with your lack of security. "You continue to send other people's mail to my address after 10 years. I spent over 1

hour on the phone and was assured it was resolved." The frustrated customer also posted an image showing a letter marked: 'This person has not lived here in 10 years'. Halifax

replied to first offer their apologies for the inconvenience. The bank clarified: "We do have a legal requirement to send some forms of correspondence to the last address we have on

record and cannot change this until the customer updates their details I'm afraid. You have the right idea in returning it to us." Article continues below A similar situation arose

earlier in March, with someone telling Halifax they had wrongly received letters for more than two decades. Halifax replied in that case: "Please return sender and mark 'not known

at this address', or hand them into one of our branches." However, Halifax similarly warned that there are instances where they are "legally obliged" to dispatch

specific letters. Barclays also recently provided some guidance related to a letter going out to customers. A saver contacted the bank disappointed by the drop in their interest rate.

Barclays said in response: "Interest rates can fluctuate based on market conditions and are subject to change. A letter would've been sent out to you prior to this, explaining the

reason for the drop in interest rate." Article continues below The bank also advised: "If you have the app, you can view this letter by tapping 'More' on the homepage

then 'Statement and documents'." In the wake of the base interest rate cut from 4.5% to 4.25% earlier in May, many savings providers have followed suit in reducing their

rates. Amid these changes, some financial experts are advocating that people try investing over traditional savings. Wander Rutgers, UK CEO of investment app Lightyear, said: "The UK

needs to come out of its savings shell to reap the rewards of investing." Lightyear's analysis suggests that funds placed in the FTSE100 rather than cash ISAs over the last nine

years would have yielded returns five times greater. Mr Rutgers urged: "To build meaningful long-term wealth, investing in stocks and shares needs to become the rule, not the

exception."