M&s warns cyber attack disruption could continue for months
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THE CYBER ATTACK IS EXPECTED TO COST THE COMPANY AROUND £300M HENRY SAKER-CLARK 08:25, 21 May 2025 Marks & Spencer has said the disruption caused by a major cyber attack is set to
continue into July. The incident is expected to cost the company around £300m after it was forced to halt online orders. Empty shelves have been seen in many of the high street giant's
stores after it was targeted by hackers around the Easter weekend. The retailer said on Wednesday morning that online sales and profits in its fashion, home and beauty business have been
“heavily impacted”. Meanwhile, food sales were affected by reduced availability but the business stressed this is “already improving”. M&S said the incident is expected drag its group
operating profits down by around £300m this year, but expects this to be reduced through cost management, insurance and other reactions. Article continues below Chief executive Stuart Machin
said: “It has been challenging, but it is a moment in time, and we are now focused on recovery, with the aim of exiting this period a much stronger business. “There is no change to our
strategy and our longer-term plans to reshape M&S for growth and, if anything, the incident allows us to accelerate the pace of change as we draw a line and move on.”