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IF YOU HAVE: Thoughts of harming yourself or others YOU SHOULD: Dial the VETERANS CRISIS LINE AT 988, then press OPTION 1   IF YOU HAVE: Any serious life-threatening medical EMERGENCY,

examples:  Possible stroke Chest pain, Extreme shortness of breath YOU SHOULD: Call 911 or go to the nearest ER without delay WITHIN 72 HOURS of a Non-VA ER or Hospital visit, notify the VA

at 844.724.7842 Ask the non-VA facility to fax your records to: 706.291.3753, Attention: YOUR PROVIDER Tele-Emergency Care Services available per triage from Clinical Contact Center (CCC)

nurse at 855.679.0214, 24/7 IF YOU HAVE: Any URGENT/NON-EMERGENT medical issues that need to be addressed today, examples: Cough or congestion Pain; new or not improving Problem with

urination Any new or worsening medical condition YOU SHOULD: Call the CCC at: 855.679.0214, 24/7. Go to www.va.gov/find-locations/ and choose urgent care for VA facility type. Call

833.483.8669 for more info. If needed, the Atlanta VA ER is open 24/7 at 1670 Clairmont Road, Decatur, GA 30033 IF YOU HAVE: Any NON-URGENT/ROUTINE medical issues or questions, examples:

Medicine, treatment, testing, consult or appointment-related inquires Non-improving medical issues Refill or request renewal of medicines, prosthetic orders & diabetic supplies Schedule

a routine appointment YOU SHOULD: Call the CCC at 855.679.0214, 24/7 to assist with: Pharmacy  Primary Care Appointments PACT and Care team Enrollment For Specialty Care Appointment

scheduling call 404.321.6111, OPTION 3 Call Patient Advocates at 404.321.6111, EXT. 202264 To use ID.ME secure message; visit ID.ME or call the Help Line: 877.327.0022 Mon - Fri 7 a.m. - 8

p.m. ROME VA CLINIC HELPFUL INFORMATION Rome VA Clinic does not have Emergency Care Services.  Call 911 for a life-threatening emergency! ADDRESS:  30 Chateau Drive Southeast, Rome, GA

30161; phone 706.291.3620 fax 706.291.3753 PATIENT ADVOCATE:  404.321.6111, ext. 202264  BENEFICIARY TRAVEL (SPECIAL MODE):  404.321.6111, ext. 203245 COMMUNITY CARE BILLING:  888.901.6613

MONDAY - FRIDAY HOURS:  Clinic: 7:30 a.m. - 4:00 p.m.; Lab 7:30 a.m. – 2:00 p.m.; Radiology: 07:30 a.m. - 3:45 p.m.   GENERAL INFORMATION NEAREST VA HOSPITAL:  Joseph Maxwell Cleland Atlanta

VA Medical Center (JMCAVAMC),  1670 Clairmont Road, Decatur, GA 30033, 404.321.6111 NON-VA ER VISIT OR HOSPITALIZATION:  Must report to the VA within 72 hours by calling: 844.724.7842  TO

REORDER VA MEDICATIONS: 1) Call 404.321.6111, ext. 206641; 2) Mail refill slips enclosed in your prior prescription; 3) Drop off refill slips in the drop box at pharmacy; 4) Request refills

online at My Healthe Vet. TO OBTAIN NON-VA MEDICATIONS THROUGH THE VA:  1) Provide scripts from VA community care providers to the pharmacy. 2) Provide records and prescriptions from outside

providers to the Pharmacy. Outside records can be faxed to: 706.291.3753. ID.ME: Create an account at ID.ME to manage your care. To use ID.ME secure message; visit ID.ME or call the Help

Line: 877.327.0022  Mon - Fri 7 a.m. - 8 p.m. VA VIDEO CONNECT (VVC):  VVC enables you to conduct virtual visits with your care team using the camera on your phone, computer, or tablet.

Visit the VVC mobile app web page at https://mobile.va.gov/app/va-video-connect. Contact the National Telehealth Help Desk at 866.651.3180 or 703.234.4483 from 7 a.m. - 11 p.m., Monday -

Saturday. Call your care team to set up a VA Video Connect visit. MISSION ACT URGENT CARE:  Use for minor injuries and illnesses. To be eligible, you must be enrolled in the VA and have

received care within 24 months prior to using this benefit. To locate a facility, go to: www.va.gov/find-locations/ or call: 833.483.8669. MENTAL HEALTH: Access services by going to your

primary care clinic and request to see the team psychologist. Veterans can obtain same day services by going to their established clinic or to the Joseph Maxwell Cleland Atlanta VA Medical

Center. WHOLE HEALTH:  Get information about this program and how to access its classes and services, including yoga and Tai Chi. Obtain more information by asking your PACT Team or calling

404.321.6111, ext. 413156 or 413159. SMOKING CESSATION:  Contact scheduling to enroll in the tobacco cessation program. Additional resources can be found at

https://www.mentalhealth.va.gov/quit-tobacco/smokefreevet.asp or 855.784.8838.