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PROMOTION OF A SAFE AND RESPECTFUL ENVIRONMENT I. VA Boston Healthcare System is committed to uphold a Code of Conduct to maintain a safe, fair, and civil environment for Veteran patients,

staff, and visitors. II. VA Boston Healthcare System commits to the creation of policies and practices that promote the protection of staff, Veteran patients, and visitors. III. A safe

environment promotes Veteran patient, visitor, and staff safety. IV. Rude, foul, or biased language or behavior undermines the safety of Veteran patients and staff. CODE OF CONDUCT

VIOLATIONS COULD INCLUDE, BUT ARE NOT LIMITED TO: I. Rude or violent behaviors or actions towards staff, Veteran patients, and visitors. II. Hostile or impolite language towards staff,

Veteran patients, and visitors. III. Possession of weapons or firearms. IV. Disruption of other Veteran patients’ care or experience. POTENTIAL CONSEQUENCES All violations will be addressed

by hospital staff per the organization’s policies and procedures. I. Veteran patients violating the code of conduct may have their current appointment or interaction terminated. II. Anyone

found violating the code of conduct may be asked to leave and reschedule. III. If violations of the Code of Conduct are observed, please report violation to VA Police or a VA staff member.

MAINTENANCE OF CODE OF CONDUCT I. Veteran patients should alert members of their care team or any staff member if they witness or are a victim of behaviors or actions that violate the Code

of Conduct. II. Retaliation for reporting a violation is prohibited. III. Staff will report all observed or experienced violations of the Code of Conduct to their supervisor or VA Police. A

disruptive behavior incident report should be filed.