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Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines at a VA Central Iowa health care facility. *Due to recent

events, our mail order pharmacies are experiencing significant staffing challenges, resulting in prescription processing delays. This may result in further delays in medication deliveries by

2 to 3 days. We are working on this issue. We encourage Veterans to order prescription refills as soon as possible (at least 2 weeks before running out). You can also go to the MyHealthyVet

app, or call 855-560-1717. REFILL YOUR PRESCRIPTIONS Your VA health care benefits include prescription medicines and medical supplies prescribed by your VA health care team. Be sure to

order your refills at least 10 days before your supply runs out. We mail most prescription refills through the U.S. Postal Service. For medicines that need to be kept refrigerated, or

certain types of medical supplies, we may send your order through FedEx or UPS. ONLINE REFILLS With our VA Prescription Refill and Tracking tool, you can refill your VA prescriptions, track

their delivery, and create lists to organize your medicines. PHONE REFILLS (AUTOMATED REFILL LINE) 515-699-5832 855-560-1717 (toll free from outside the Central Iowa area) MAIL REFILLS Mail

back the refill request form that comes with your prescription to the provided address. NOTE: Please don’t drop off the form at the pharmacy when you pick up your new prescription. We can’t

process refill requests on the same day that new prescriptions are picked up. PICK UP NEW PRESCRIPTIONS You can pick up new prescription orders at our VA Central Iowa health care pharmacy.

We ask that you don't try to refill prescriptions in person, so our pharmacists can focus on providing care to Veterans with urgent needs and new prescriptions. Refills are only

available online, by phone or mail. DES MOINES VA MEDICAL CENTER OUTPATIENT PHARMACY Building 1 First floor Map of Central Iowa campus HOURS: Monday through Friday, 8:00 a.m. to 5:00 p.m. CT

PHARMACY SUPPORT PHONE: 800-294-8387, ext. 9-5832 HOURS: Monday through Friday, 8:00 a.m. to 4:00 p.m. CT SAFELY DISPOSE OF YOUR MEDICINE Drop off your expired or unwanted medicine at a

MedSafe box. Disposing of your medicines safely can help protect other people as well as the environment. You can find the large blue MedSafe boxes at: * Des Moines VA Medical Center campus,

Building 1, First floor