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Our specialists provide a full range of services to help you get and understand your prescription medicines and supplies. You can refill VA prescriptions online, by phone or by mail.

Pharmacy Service The Durham VA Medical Center pharmacy processes over 2,500 prescriptions daily. Many of these prescriptions are filled by the Central Mailout Pharmacy (CMOP). Prescriptions

may be refilled by phone, mail or the Internet.  Learn about our Pharmacy Residency Program.  Services Offered Automated Refill Line - ension 172700 or Toll Free: 1-: * After you have dialed

the number, Press 3. * To check the status of your prescription or to speak to a representative, press 1. * To use our automated system to hear a listing of your future appointments or

request a medication refill, press 2. If you are using the automated refill line, all refills should be ordered at least ten days prior to when the refill is due to insure prompt processing

and delivery time. Internet Refill Prescriptions may also be filled online using the VA’s My HealtheVet Program (see below).  You will need a user ID and password to log in. If you do not

have one, you can easily get one by creating your own personal profile. Refills at the Durham VAMC Pharmacy All veterans are encouraged to refill their prescriptions by phone or Internet. 

Because of our patient workload, prescriptions cannot be refilled at the main VAMC pharmacy window. Drug Information Please visit My HealtheVet for information about any prescriptions you

may be taking. Hours Outpatient Pharmacy Monday - Friday 8:15 a.m. - 6:30 p.m. Inpatient Pharmacy (inpatient hospitalized veterans only) Open 24 hours a day, 7 days a week, 365 days a year.

Pharmacy Administration Office Monday - Friday 8:00 a.m. - 4:30 p.m.* *All of the above services, except for the inpatient pharmacy, are closed on all federal holidays. Care we provide at VA

Durham health care Our pharmacy provides you and other Veterans with convenient, efficient service to make it easy to get your medications and medical supplies. You can: * Pick up new

prescriptions in person * Refill prescriptions online and by phone or mail * Safely dispose of medicines Learn more about our pharmacy MHV/IPA Update – Durham VAMC MyHealtheVet (MHV) is a

web-based portal. Prescription refills are the most requested feature by our Veteran MHV Users and with the In-Person Authentication (IPA) process now guaranteeing secure user access to more

medication information will be provided. Instead of the prescription number only for refills, IPA will release the actual names of the medications in a secure environment that will make

reordering safer and simpler. Seeing the names of medications requires release of information, with the patient signing a Release of Information (ROI) consent form after security/privacy

training.  Later in 2007, MHV users will be able to view portions of their electronic medical record, like labs; view appointments and co-pay balances; and give access to all or portions of

their medical record to family members or other designee. IPA is the latest enhancement to MHV.  The first step in the IPA process is to register for MHV access and be identified as a MHV

user. You can do this by going to www.myhealth.va.gov. You will set up your own individual account, with a User ID and Password.  You will have access to “Quick Links” that will allow

Veterans to log Emergency contacts, refill medications on-line, seek medication information and a lot more. Once you have completed the IPA process, your MHV account will look a little

different. Patients can receive the on-line training through the MHV web-site at home or at MHV computer stations located in the Durham VA Medical Center. The privacy and security training

consist of viewing a video, agreeing to a privacy statement, and completing a MHV Special Consent and Participation Form. The form can be downloaded from a computer or a copy is made

available at the ROI office. There is a one-time validation process required: The MHV user must go to a local VA facility’s ROI office, read and sign the consent form, acknowledge the

viewing the video, and present government identification, like a Veteran Identification Card (VIC) Card or valid driver’s license and the user must appear in person for this process. Once

the MHV user is authenticated, the names of the medications are immediately released for viewing. The Durham VA Medical Center provides technical support and assistance to veterans with the 

IPA process. As of February 21, 2007, the In-Person Authentication process that requires Release of Information support cannot be completed in the Community Based Outpatient Clinics

(CBOC’s). However, the patient education component is available in all four CBOCs with administrative approval to place computers for training. ROI capability is under review. We will keep

you posted on when the entire IPA process can be accomplished in the CBOCs. If you have any questions, please call Lori Evanochick, MHV Point of contact at or ension 176813.