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The Foreign Medical Program (FMP) covers medical care that you get in a country outside the U.S. for a service-connected condition. Read this page to find out how to file your claim. WHAT TO

KNOW BEFORE YOU FILE AN FMP CLAIM If your provider files your FMP claim for you, we’ll pay the provider directly for the cost of your service-connected care. If your provider doesn’t file a

claim, you’ll need to pay the provider and file a claim yourself. We’ll then pay you back for the cost of your service-connected care. NOTE: We only cover the cost of care for your

service-connected conditions or conditions that relate to or make your service-connected condition worse. If you have other health insurance, you may be able to file claims with your other

health insurance provider for care that’s not related to your service-connected disabilities. HOW TO FILE YOUR CLAIM IF YOUR PROVIDER DOESN’T FILE FOR YOU WHAT TO EXPECT AFTER YOU FILE YOUR

CLAIM We’ll review your documents. If we need more information, we’ll contact you. After we process your claim, we’ll send you an explanation of benefits to explain our decision. IF WE

DECIDE WE CAN COVER YOUR CLAIM UNDER FMP We’ll send your payment in 1 of these 2 ways: * If you have direct deposit set up in your VA.gov profile, we’ll deposit the claim amount into that

bank account * If you don’t have direct deposit set up, or if you don’t have a U.S. bank account, we’ll send you a U.S. Treasury check NOTE: If you don’t have a bank account, but would like

to use direct deposit, the Veterans Benefits Banking Program (VBBP) can provide a list of Veteran-friendly banks and credit unions. Set up a bank account through VBBP IF WE DECIDE WE CAN’T

COVER YOUR CLAIM UNDER FMP If you disagree with our decision, you can ask us to reconsider our decision. We call this an appeal. You must request the appeal within 1 YEAR of the original

decision. Mail a letter requesting an appeal to this address: VHA Office of Integrated Veteran Care Appeals PO Box 600 Spring City, PA 19475 Include any new information or documents that

support your claim. You can contact us in any of these ways: OPTION 1: ONLINE Contact us online through Ask VA OPTION 2: BY EMAIL Email us your questions at [email protected]. To protect your

privacy, don’t send sensitive personal or health care information by email. OPTION 3: BY PHONE Call the FMP office at  (TTY: 711). We’re here Monday through Friday, 8:05 a.m. to 6:45 p.m.

ET. If you’re living in one of these countries, you can call the FMP office toll-free: * U.S. AND CANADA:  * AUSTRALIA: 1-800-354 965 * COSTA RICA: 0 * GERMANY: 0800-1800-011 * ITALY: 

800-782-655 * JAPAN: 00531-13-0871 * MEXICO: 001- * SPAIN: 900-981-776 * UNITED KINGDOM: 0