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The Office of Public Affairs can assist local media with queries, interview requests, and expert information about Lovell Federal health care. PHONE: 224-610-3132, 847-418-0702,

224-610-1120, 224-713-7610, or 224-610-3138.   EMAIL: [email protected] After hours or on weekends, call 224-610-3138. SUBMIT A FOIA REQUEST Under the Freedom of Information Act (FOIA),

you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law. REQUESTING RECORDS MAINTAINED BY VA LOVELL

FEDERAL HEALTHCARE SYSTEM EMAIL: [email protected] PHONE: 224-610-3383 or 224-610-5579 FAX: MAIL: CAPTAIN JAMES A. LOVELL FEDERAL HEALTH CARE CENTER Attn: FOIA Office 3001 Green

Bay Road North Chicago, Illinois 60064 ADDITIONAL FOIA REQUEST INFORMATION FOR MEDICAL RECORDS, CONTACT THE RELEASE OF INFORMATION (ROI) DEPARTMENT INSTEAD: PHONE: 224-610-5493 MAIL: 

CAPTAIN JAMES A. LOVELL FEDERAL HEALTH CARE CENTER Release of Information 3001 Green Bay Road North Chicago, Illinois 60064 REPORT AN ISSUE GIVE US WEBSITE FEEDBACK To report a technical

issue or give us feedback about this site, email our web team at [email protected] REPORT SUSPECTED FRAUD OR MISMANAGEMENT Contact the VA Office of the Inspector General (VAOIG) to report

suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources. PHONE: 800-488-8244 MAIL:  VA INSPECTOR GENERAL HOTLINE (53E) 810

Vermont Avenue NW Washington, DC 20420 Learn more about the VA OIG hotline. REPORT PATIENT CARE OR SAFETY ISSUES If you have any concerns about the care and safety of patients or residents,

THE FIRST STEP IS TO CONTACT HOSPITAL MANAGEMENT. You can also inform our patient safety team by emailing [email protected]. If management did not address or resolve your

concerns, contact the Joint Commission. SUBMIT A COMPLAINT ONLINE: https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-concern-or-complaint/ PHONE:

800-994-6610 FAX: EMAIL: [email protected] MAIL:  OFFICE OF QUALITY MONITORING The Joint Commission 1 Renaissance Boulevard Oakbrook Terrace, IL 6018