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New York , NY — The Veterans Health Administration (VHA) is sending letters to 46,677 Veterans notifying them of the potential disclosure of limited information that may have been sent to

another VA patient. The Veteran Integrated Services Network (VISN) 1 had 22,351 letters mailed and VISN 2 had 24,326 letters mailed. No social security numbers or other identifying

information were divulged in the mix-up, caused when Xerox Corporation, under contract to VA, experienced a printing error in December 2023. The appointment notification postcards were

generated by an application that converts information in a patient’s electronic health record to an easy-to-read format, then prints, seals, and mails the postcards. The event was reported

on December 11, 2023.   The event involved reminder notifications for appointments scheduled between December 11, 2023, through December 15, 2023.   The application printed postcards

addressed to patients that contained appointment scheduling and reminders for other patients. This was due to a misalignment, or improper match, of the content with the name and address of

the appointment postcard recipient.  Again, no social security number or other identifying information was disclosed.  Veterans affected will receive a Privacy HIPAA (Health Insurance

Portability and Accountability Act) Notification Letter. Veterans who have questions or concerns about whether their personal information may have been involved can call and leave a message

at 1-844-838-5433 between the hours of 8 a.m. – 4:30 p.m., Monday through Friday. Calls will be returned by the Privacy Officers at the local Medical Centers within two business days.