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Find phone numbers and contact information at VA Phoenix Health Care System for frequently requested services like patient advocates, medical records, billing and insurance, and more.

PATIENT HELP AND RESOURCES NEED HELP? CONTACT A PATIENT ADVOCATE If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates. MEDICAL

RECORDS OFFICE Access your medical records online or request a copy of your records from our Release of Information office. BILLING AND INSURANCE Pay your VA Phoenix health care bill online,

by phone, mail, or in person. You can also raise issues or address billing disputes. PHARMACY Find out how to refill your prescriptions, where to pick up new prescription orders, and how to

safely dispose of your medicines. PHONE DIRECTORY AND MAILING ADDRESS Find phone numbers for many of the administrative and program offices at VA Phoenix health care. MAILING ADDRESS CARL

T. HAYDEN VETERANS' ADMINISTRATION MEDICAL CENTER 650 East Indian School Road Phoenix, AZ 85012-1839 MAIN PHONE NUMBERS LOCAL: 602-277-5551 TOLL-FREE: 888-214-7264 To use TeleType for

the Deaf (TTY) services: 711 SUBMIT A FOIA REQUEST Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure

by specific exemptions or exclusions laid out in law. SUBMIT REQUESTS FOR PHOENIX VA HEALTH CARE SYSTEM OFFICIAL RECORDS TO: EMAIL: [email protected] MAIL: VA PHOENIX HEALTH CARE SYSTEM

ATTENTION: FOIA Office 650 East Indian School Road Phoenix, AZ 85012-1839 FOR QUESTIONS ABOUT YOUR REQUEST TO VA PHOENIX Phone: 602-277-5551, ext. 5085 ADDITIONAL FOIA REQUEST INFORMATION

REPORT AN ISSUE REPORT SUSPECTED FRAUD OR MISMANAGEMENT Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or

mismanagement of VA programs or government resources. PHONE: 800-488-8244 MAIL: VA Inspector General Hotline (53e) 810 Vermont Avenue NW Washington, DC 20420 Learn more about the VA OIG

hotline. REPORT PATIENT CARE OR SAFETY ISSUES If you have any concerns about the care and safety of patients or residents, THE FIRST STEP IS TO CONTACT HOSPITAL MANAGEMENT. If management did

not address or resolve your concerns, contact the Joint Commission. SUBMIT A COMPLAINT ONLINE: https://www.jointcommission.org/report_a_complaint.aspx PHONE: 800-994-6610 FAX: 630-792-5636

EMAIL: [email protected] MAIL: Office of Quality Monitoring The Joint Commission 1 Renaissance Boulevard Oakbrook Terrace, IL 60181