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Roseburg , OR — As you know, pharmacy copayments had been paused for all Veterans in our health care system and VA clinics during the transition to the new Federal electronic health record

system. Dear Veteran, As you know, pharmacy copayments had been paused for all Veterans in our health care system and VA clinics during the transition to the new Federal electronic health

record system. After pausing pharmacy copays during this transition, VA will now resume charging copayments for outpatient pharmacy services in October.  On your November statement, you will

see required copayment charges for pharmacy medications dispensed on or after October 1, 2024. From then on, your pharmacy copayment charges will be seen on the next month's statement

– just as would happen for Veterans receiving care and pharmacy benefits from any other VA medical center. (Please note: At this time, VA is working with Congress and Veterans Service

Organizations to explore all debt relief options for uncollected copays. For those copays, there is no action needed at this time.) If you have questions about your statement or need

assistance with medical debt relief, you can contact the Health Resource Center at 866-400-1238, Monday – Friday, 8 a.m. – 8 p.m. ET. To view your most recent statement online please visit

Access VA: https://eauth.va.gov/accessva/. Information about managing your VA debt for copay bills is available at https://www.va.gov/manage-va-debt/. And additional information about VA

debt relief for copay bills is available at https://www.va.gov/health-care/pay-copay-bill/financial-hardship/. Thank you for your patience as we continue to advance the mission of providing

quality health care for our Veterans while modernizing our systems. If you have any questions, please call 888-827-4817, Monday – Friday, 8 a.m. – 8 p.m. ET. Thank you for all that you have

done in service to our nation. It’s our honor at VA to serve you. The ROSEBURG HEALTH CARE SYSTEM is committed to providing the RIGHT CARE at the RIGHT TIME in the RIGHT PLACE. ❤️

------------------------- ABOUT THE VETERANS HEALTH ADMINISTRATION: The Veterans Health Administration is committed to providing comprehensive health care services to Veterans. Our mission

is to honor America’s Veterans by providing exceptional health care that improves their health and well-being. The point of contact for this release is the Public Affairs Office, Roseburg VA

Health Care System; [email protected]; 541-440-1000, Ext. 43026.