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We help Veterans, service members, and their families access VA benefits and services. Benefits we can help with include disability compensation, education benefits, life insurance,

pensions, and home loans.

Hours may vary for different services. Select a service on this page to check the hours.

We are open for in-person and virtual appointments, Monday through Friday from 8:00am to 4:30pm. Visitors seeking assistance from the Public Contact Team at the Wilmington Regional Office

are encouraged to schedule a virtual or in-person appointment on the Visitor Engagement Reporting Application (VERA). VERA is a self-service portal which allows visitors to schedule,

reschedule, and cancel appointments.

If you visit, please bring a valid photo ID. Depending on the reason for your visit, you may need to bring additional documents and information about you and your dependents: 

We can help you find out what documents to bring to your visit. We can also request documents for you. Call us for more information.

The Wilmington VA Regional Office is located on the left side of Montgomery Rd when arriving from Kirkwood Highway. It is the first campus building on the left.

Free parking is available onsite. The visitor lot can be accessed from Kirkwood Highway. 

The nearest bus stop is located on Kirkwood Highway, directly outside the Wilmington VA Hospital. Visitors will have to walk up a slight hill to reach the Regional Office. The Regional

Office is the first campus building to the left as you walk up the hill. 

The Visitor entrance is on the north side of the building facing the Wilmington VA hospital.

The Regional Office Public Contact is available as soon as you enter.

VA-accredited representatives can help you file a claim or request a decision review. 

Get responsible, qualified help from a VA accredited representative.

We can guide you through the disability compensation process. We can help you understand your eligibility, start a claim, or complete your paperwork. If you’ve already filed a disability

claim or requested a decision review, we can help you check the status. If you already receive disability benefits, we can help address any payment issues.

If you’re a Veteran who’s homeless or at risk of becoming homeless, we can help. We can connect you, or a Veteran you care about, with resources throughout VA or in your community. This

includes health care, case management, supportive services, and other resources.

We’ll help you achieve your job and career goals. We can connect you with one-on-one support, counseling, and training. If you have a service-connected disability that limits your ability to

work or prevents you from working, we can help you explore your options. Our Veteran Readiness and Employment (VR&E or Chapter 31) program can help with learning new skills, finding a new

job, starting a business, getting educational counseling, or returning to your former job.

We can help you find and download VA letters and documents that include information about your benefits.

If you receive VA disability compensation, pension, or education benefits, we can help you update your direct deposit information. You’ll need your bank’s routing number and account number

to make the updates.

We can help you request a DD214 or other military service records. We can also help you request your military service treatment and private medical records to support your claim​.

We can connect you with a VA-recognized Veterans Service Organization or approved representative who can file a claim, decision review, or appeal on your behalf.

Call our VA benefits hotline at 800-827-1000 (TTY: 711). We’re here 8:00 a.m. to 9:00 p.m. ET, Monday through Friday.