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VA is available to help Veterans who are part of Hines VA Hospital with the new My VA Health patient portal. If you experience issues after the move to the new portal, need help or can’t

find the information you are looking for on this page, please call our My VA Health Support Line at 888-444-6982. Customer service representatives are standing by to help. WHICH WEB BROWSERS

ARE BEST TO USE WITH THE NEW PORTAL? For the best My VA Health patient portal experience, VA recommends using one of the following browsers: * Chrome * Microsoft Edge * Safari Currently,

Internet Explorer is not compatible with VA.gov. If you are having trouble accessing My VA Health, first check to make sure your device is not using Internet Explorer as its default browser.

HOW DO YOU SAVE MY VA HEALTH AS A BOOKMARK ON A BROWSER? The instructions for bookmarking My VA Health are different depending on the internet browser you are using. HOW CAN VETERANS REFILL

A PRESCRIPTION? To quickly refill a prescription, you can click on the “PHARMACY” tab in My VA Health. Here is how to get started: * Log in to My VA Health. For the best experience, use

Chrome, Microsoft Edge or Safari as your internet browser. * Click on the “PHARMACY” tab at the top of the page. * Click on the “DETAILS” box of the medication you want to refill. * Click on

the “REFILL” button to open the “REFILL MEDICATION” screen. * If the details are correct, select “REFILL.” * When the refill is submitted, a “REFILL SUCCESSFUL” message will display. The

medication information will also show the date the refill was requested. If you do not see your desired medication in the list, it may have expired. However, you can message your doctor or

provider through My VA Health and request a renewal of your prescription. NOTE: You must continue to use the My HealthEVet patient portal to request online prescription refills or renewals

for your medications that are still ACTIVE AT OTHER VA MEDICAL FACILITIES NOT USING THE NEW EHR. The prescriptions from VA medical facilities not using the new EHR cannot be transferred to

Hines VA Hospital facilities.