Reimbursement of non-va prescriptions or medical expenses | veterans affairs
- Select a language for the TTS:
- UK English Female
- UK English Male
- US English Female
- US English Male
- Australian Female
- Australian Male
- Language selected: (auto detect) - EN
Play all audios:
In most cases, we pay non-VA providers and pharmacies directly for care and prescriptions you receive in the community. In some cases, we may pay you back for cost of emergency prescriptions
or care. Keep reading on this page to learn how to file a reimbursement claim. HOW TO FILE YOUR CLAIM Fill out a Veteran Reimbursement Claim Form (VA Form 10-320). Get VA Form 10-320 to
download SUPPORTING DOCUMENTS TO INCLUDE WITH YOUR CLAIM FOR PRESCRIPTION CLAIMS You must include a valid receipt with your claim. And you must include this information—either on the
receipt or on another document: * The amount you paid for the prescription * The name and address of the pharmacy * The name of the prescribing provider * The date you filled the
prescription * The name, amount, and dosage of the medicine FOR UNAUTHORIZED EMERGENCY CARE CLAIMS You must include these supporting documents with your claim: * A billing statement or
receipt showing the amount as “paid” * A document showing an itemized list of services and the date the services were provided WHERE TO SEND YOUR CLAIM Send your signed form and supporting
documents to the regional VA Consolidated Payment Center for your Veterans Integrated Service Network (VISN). Find your VISN on our Veterans Integrated Service Networks website IF YOU’RE IN
VISN 1 TO 8 Eastern Region VA Consolidated Payment Center ATTN 11 FB PO Box 5005 Bay Pines, FL 33744 ------------------------- IF YOU’RE IN VISN 9 TO 16 Central Region VA Consolidated
Payment Center PO Box 320394 Flowood, MS 39232 ------------------------- IF YOU’RE IN VISN 17 TO 23 Western Region VA Consolidated Payment Center PO Box 1004 Ft. Harrison, MT 59636 WHAT TO
EXPECT AFTER YOU FILE YOUR CLAIM We’ll review your claim and decide if you’re eligible for reimbursement. We base decisions on our coverage criteria requirements. If you submit a claim for
medical expenses, we may contact you to request these supporting documents: * Medical records * The billing statement from the non-VA provider * An explanation of benefits from your primary
insurance You’ll need to respond within 30 days to our requests for more documents. If you need help, call us at . We’re here Monday through Friday, 8:00 a.m. to 9:00 p.m. ET.