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MEDIA AND PRESS The Public Affairs Officer can assist local media with queries, interview requests, and expert information about the Spokane VA Healthcare System. PHONE: After hours or on

weekends, call the operator at FOIA REQUESTS AND PRIVACY ISSUES Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected

from disclosure by specific exemptions or exclusions laid out in law. Click here to learn more. REQUEST MEDICAL RECORDS Access your medical records online or request a copy of your records

from our RELEASE OF INFORMATION OFFICE. Our MEDICAL RECORDS staff, also known as "RELEASE OF INFORMATION (ROI)," are experts in patients rights and medical records. ROI can assist 

Veterans with the following:      • access to medical records      • obtaining copies of medical records      • requests to amend medical records      • completion of forms for benefits,

insurance, and other reasons TELEPHONE:  509-434-7520 MAIL: SPOKANE VA HEALTHCARE SYSTEM Release of Information Office 4815 North Assembly Street Spokane, WA 99205-6185 REPORT FRAUD OR

PATIENT CARE SAFETY ISSUES REPORT SUSPECTED FRAUD OR MISMANAGEMENT Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient

care, or mismanagement of VA programs or government resources. PHONE: 800-488-8244 MAIL: VA Inspector General Hotline (53e) 810 Vermont Avenue NW Washington, DC 20420 Learn more about the VA

OIG hotline. REPORT PATIENT CARE OR SAFETY ISSUES If you have any concerns about the care and safety of patients or residents, THE FIRST STEP IS TO CONTACT HOSPITAL LEADERSHIP. If

leadership does not address or resolve your concerns, contact the Joint Commission, below: SUBMIT A COMPLAINT ONLINE:

https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-concern-or-complaint/ PHONE: 800-994-6610 FAX: EMAIL: [email protected] MAIL: Office of

Quality Monitoring The Joint Commission One Renaissance Boulevard Oakbrook Terrace, IL 6018